Terms & Conditions

Payment Policy

To reserve a spot on one of our escapes, a non-refundable deposit of $300 is required payable at the time of booking. Full payment (the balance) must be made within 60 days of the escape start date. We will email you a reminder and instructions on how to pay the balance. Prices are based per person, double share (you need to book another person, friend, or a partner) or you can choose at a private room (surcharge applies). Prices DO NOT include flights or travel insurance. 

Travel Insurance

It is your responsibility to organise suitable travel and health insurance. You acknowledge that Zone Escapes is not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.

You understand and acknowledge that it is a condition of booking that you must take out an adequate travel insurance policy that covers all items listed in the sample itinerary for your chosen Escape, as well as but not limited to, trip cancellation insurance, and any other activities that which may reasonably be undertaken during the course of your Escape. The policy and insurance coverage must be valid and in effect for the entire duration of your Escape.

Please note, even if you have private health insurance in your Country of Residence, it is unlikely that this insurance will cover overseas trips to the extent required to participate in the activities organised on a trip with Zone Escapes.

Cancelation Policy

In the event you need to cancel your booked  Escape, cancellation fees will apply. Any notice of cancellation must be provided in writing.

 

Fees are determined by the following schedule (“the Cancellation fee schedule”):

  • If you cancel 90 days or more before your Start Date, you will be refunded the full amount paid up to that date for your retreat, excluding the $300 deposit which is non-refundable.

  • If you cancel between 60 - 90 days before your Start Date, you will be refunded 50% of any sums paid, excluding the $300 deposit which is non-refundable.

  • Cancellations less than 60 days before the Start Date of your Escape are non-refundable and will result in a forfeit of any and all sums paid.

 

We need to commit to accommodation and other activities well in advance, exceptions to our policy cannot be made for any reason.

Late Arrivals/Early Departures:

We do not offer credit for arriving late to our Escape or departing early.

Cancellations Policy: Cancellations made by us

If Zone Escapes must cancel for any reason you’re entitled to transfer your full escape payment to another retreat (either scheduled or at some future time). Alternatively you may request a refund of your applicable payment, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your retreat.

Zone Escapes is not responsible for your expenses incurred in preparation for any cancelled retreat such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.

Third Parties

Zone Escapes holds no responsibility for the actions or omissions of third parties or independent contractors, including in the event that they modify the nature of a service on an escape as compared with the advertised nature of the service.

Further, Zone Escapes accepts no responsibility for delayed, missed or cancelled flights, buses, ferries, transfers, or any other modes of transportation required by You to get to Your accommodation, or any other activity or event in connection with or relating to the retreat.

General Waiver

You acknowledge that during a retreat you participate voluntarily in any and all activities arranged by the retreat organizers, and insofar as legally permissible, surrender your right to any cause of action against Zone Escapes arising from any loss or damage to person or property that occurs during a retreat.

Photo/Video 

You hereby grant to Zone Escapes the absolute and irrevocable right and unrestricted permission to use photographic portraits / images / videos in which I feature that are taken during the course of the retreat to use / republish / copyright, etc. for commercial use in association with Zone Escapes. You hereby release and discharge Zone Escapes from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.

By booking into a retreat you agree to all policies above. For any questions or queries, please email us.

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